💰What's the minimum order value?

₹599.You can mix and match any products to cross this. Add smaller items (under ₹99) to reach it — see our "Under ₹99" section.

🎁When do I get the free gift?

On orders above₹699, we add a cute surprise — a sticker sheet, small accessory, or seasonal freebie. You don't need a code; it's added automatically.

📦Can I buy single items in pack-based products?

No — hair accessories are sold only as packs (Pack of 6 or Pack of 12). This keeps per-piece prices low and lets us curate matching colour themes. Single items aren't available.

🎨Will I get the exact designs shown in photos?

For individual products — yes, exactly as shown. Forpre-curated packs(like scrunchie sets), the colour theme stays consistent (pastel, bright, neutrals) but exact designs within the pack may vary.

💳What payment options do you have?

Two options:(1) Pay fully online via UPI/Cards/Wallets — save ₹49 on shipping. (2) Partial Payment — pay ₹99 online now, rest on delivery via GoKwik.We don't offer full COD.

❓Why no full COD?

Full COD has a high return rate in India, which raises costs for everyone. Partial Payment (₹99 upfront) keeps the trust of COD while keeping prices low for serious buyers like you.

🔒Is online payment secure?

Yes — all payments go through Razorpay and GoKwik, India's most trusted payment gateways. We never see or store your card or UPI details. Your data is SSL-encrypted.

🎨Will I get the exact designs shown in photos?

For individual products — yes, exactly as shown. Forpre-curated packs(like scrunchie sets), the colour theme stays consistent (pastel, bright, neutrals) but exact designs within the pack may vary.

⏰How fast is delivery?

We dispatch within 24 hours(Mon–Sat). Delivery takes 3–5 business days across India. Ahmedabad customers have faster options — visit, pickup, or Porter same-day.

📦How much is shipping?

₹49 flat for orders ₹599–₹999.FREE above ₹999. Ahmedabad self-pickup is always free.

📦Can I buy single items in pack-based products?

No — hair accessories are sold only as packs (Pack of 6 or Pack of 12). This keeps per-piece prices low and lets us curate matching colour themes. Single items aren't available.

📍I'm in Ahmedabad. Can I collect or visit?

Yes! Three options:Visit & shop in person,Order & pickup same day, orPorter same-day delivery. See details.

🔍How do I track my order?

Once dispatched, you'll get a tracking link via SMS and email. For questions, WhatsApp us at+91 85112 28806 with your order number.

📸Will I see my order before it ships?

Yes! This is unique to DORYD.Before every order dispatches, we WhatsApp you a packing photo showing exactly what's being sent — so you know exactly what's coming. No surprises, no misdeliveries.Note:The photo is for preview only. Once we share it and your order is dispatched, itcannot be cancelled or modified. It's confirmation, not a cancellation window.

💔My product arrived damaged. What do I do?

WhatsApp us at+91 85112 28806 within 48 hours with (1) your order number, (2) an unboxing video, and (3) damage photos. Free replacement ships within 2 business days.

🚫Can I return if I just don't like it?

No — we don't accept change-of-mind returns. Please read product descriptions and photos carefully before ordering. Full Returns Policy here.

📹Why do you need an unboxing video?

It's proof of what arrived. Start recording BEFORE opening the package. This protects both of us — we can issue instant replacements without lengthy back-and-forth.

💕Are DORYD and NiceG the same company?

Yes — same team, two different brands.DORYDis for cute everyday things at affordable prices.NiceGis our premium hair accessory brand made for daily-use professionals.Visit NiceG →

🏬Do you have a physical store?

Yes! We have a DORYD space in Ahmedabad where you can browse products in person. OpenMon–Sat, 9 AM – 5 PM. Directions & details.

📢Do you have influencer or wholesale collaborations?

Yes, we collaborate with creators and small retailers. Email care@doryd.com with your proposal and we'll get back within 3 business days.